Eldorado Resorts announced that, in accordance with an order from Nevada Governor Steve Sisolak, it will temporarily suspend operations in Reno at Eldorado Resort Casino, Silver Legacy Resort Casino and Circus Circus Hotel Casino at 11:59 PM PDT on March 17, 2020.
The Company is continuing to monitor developments related to COVID-19 and reinforcing our policies as necessary.
THE ROW, ELDORADO, SILVER LEGACY, CIRCUS RENO COVID-19 FREQUENTLY ASKED QUESTIONS
Q: How long will the restaurant closures last?
A: We will continue to review and communicate updates as we receive them.
Q: Will there be concert/comedy/midway entertainment?
A: At this time concerts, The Laugh Factory and the Circus Midway performances have all been postponed. Please visit our website for updates as we have them.
Q: How do I get a refund for a postponed event?
A: If you have purchased a ticket for a postponed event, the ticket will be honored for the new date.
Q: I booked through a 3rd party for my hotel. What are my options?
A: You must consult the website you booked through to determine your options.
Q: Will there be any tier downgrades while your property is closed?
A: No, there will not be any tier downgrades while our property is closed.
Q: Will my Reward Dollars expire while the casino is closed?
A: No, Reward Dollars will not expire during the closure of the property.
Q: I haven’t received my monthly mailer. Do I have any future offers? How do I see my future offers?
A: Sign in the TheONEClub.com, enter your PIN, and you will be able to see offers for April and May 2020.
Q: When is the soonest I can book a reservation?
A: Currently the first date we are taking reservations is May 1, 2020. We will continue to monitor and adjust as necessary.
Q: What will happen with my FreePlay/Chip offers for March and April?
A: Once we reopen, your FreePlay/Chip offers will pick up from there. Please refer to your monthly offer at TheONEClub.com to see your FreePlay awards. The expiration dates have not changed.
Q: I want to make a reservation. What number do I call?
A: Our Reservations Department would love to hear from you. Please use the appropriate property contact information:
Eldorado 1-800-232-LUCK (5825)
Silver Legacy 1 800-215-7721
Circus Circus 1-800-648-5010