Safety Is A Top Priority
We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.
Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.
Clean & Sanitize
We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.
Everyone is required to wear face masks that cover their nose and mouth.
Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.
Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).
We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.
Q: When will you be open?
A: We are now open and excited to welcome you home!
Q: What will your hours of operation be when you reopen?
A: 24 Hours
Q: Are there any new safety protocols in place?
Yes, we have enacted several new safety and cleanliness protocols per the requirements set forth by the Nevada’s Governor’s office, Nevada Gaming Control Board and the Centers for Disease Control.
All guests participating in table games must wear masks
Positions will be limited at each table to allow for appropriate social distancing:
- Three players per Blackjack / Pai Gow / Carnival game table
- Four players per roulette
- Six players per craps table
Guests will not be able to congregate behind players at a gaming table.
Where possible, procedures have been adjusted to allow only dealers to touch cards
High touch gaming items (dice, chips, etc) will be routinely disinfected, and cards will be refreshed more frequently.
Dealers will provide hand sanitizer to every arriving player
Please visit www.caesars.com for more information regarding our Health & Safety Plan.
Q: Are masks required at THE ROW?
Yes, to ensure the safety of our guests, a company-wide policy was implemented on July 2nd, requiring all team members, guests, vendors and suppliers to wear a mask while on property except while eating or drinking
Q: Will you supply a mask if I don’t have one?
Yes, complimentary masks will be provided to any guest that needs one. Simply stop by The ONE Club at Eldorado, Silver Legacy or Circus Reno and we’d be happy to supply you with one.
Q: Where are masks required?
Face masks are required everywhere on property with the exception of while eating or drinking. Also, where permitted, when guests are smoking masks are allowed to be pulled down.
Q: When will the hotels open?
A: As we continue to open in phases, Silver Legacy’s newly upgraded room accommodations are available for reservations now. Silver Legacy is located in the center of the action with easy access to Eldorado and Circus Circus Reno. Guests can enjoy the amenities and casinos of all three resorts.
Q: Are the bars open?
Bar-top service has been suspended per State of Nevada directives and bar areas are closed. Drink service is available at barroom tables, table games and slot machines. Guests must social distance and are required to wear a face mask covering their nose and mouth when not actively eating or drinking.
Q: Are the restaurants open?
We will open our restaurants in phases. The following restaurants are currently open;
Roxy, Sushi Sake, The Brew Brothers and Starbucks at Eldorado
Ruth’s Chris Steak House, Café Central and Sips at Silver Legacy
Piezzetta Pizza Kitchen at Circus Circus
Hours of operation vary.
Q: How long will the restaurant closures last?
A: We will continue to review and communicate updates as we receive them
Q: Will the pool be open?
A: The Silver Legacy pool is open from 10am to 8pm. Social distancing protocol will be followed.
Q: Will The Spa at Silver Legacy be open?
A: The Spa is not open at this time. The Fitness Center is open from 5am to 10pm.
Q: Will the Circus Circus Midway be open?
A: Yes! Our midway will be entertaining families daily with both midway games and our arcade games with the appropriate social distancing and sanitizing protocols in place.
Q: What are the hours for the Midway?
A: The Carnival Midway and XP Arcade will be open Sunday through Thursday from 10 a.m. to 10 p.m. and Friday and Saturday from 10 a.m. to 11 p.m.
Q: Will there be any circus performances?
A: Currently, there are no performances scheduled but we hope to bring the acts back very soon.
Q: Will there be concert/comedy/midway entertainment?
At this time concerts, the Laugh Factory and the Circus Circus Midway performances have all been postponed.
Q: How do I get a refund for a postponed event?
A: If you have purchased a ticket for a postponed event, the ticket will be honored for the new date. Check back frequently on revised dates for those concerts you are holding a ticket for.
Cancelled Shows: All tickets for cancelled shows will be automatically refunded to the original purchaser and form of payment used. Please allow Ticketmaster up to 30 days to process.
Postponed Events: Tickets will be honored for the rescheduled date. If ticket holders are unable to attend the new date, refunds will be available at the point of purchase for a 30-day window, once the new date is announced.
Rescheduled Events: Tickets will be honored for the rescheduled date. Ticket holders will receive an email notification once a new date has been set. If ticket holders are unable to attend the new date, refunds will be available at the point of purchase for a 30-day window, once the new date is announced. Tickets purchased from the Silver Legacy Box Office may email Entertainment@Eldoradoreno.com for assistance.
Q: I booked through a 3rd party for my hotel. What are my options?
A: You must consult the website you booked through to determine your options.
Q: Did I lose my tier status?
A: We are excited to announce that we will be extending your 2020 Tier Status and benefits through December 31, 2021, making Tier Status easier to earn.
ONE Club Program Details:
Tier Status is now easier for you to earn.
- Silver: Now 400 Tier Points (was 500 Tier Points)
- Gold: Now 3,200 Tier Points (was 4,000 Tier Points)
- President: Now 12,000 Tier Points (was 15,000 Tier Points)
- Chairman: By Invitation
Extending Reward Dollars expiration.
Reward Dollars will not expire until 12 months of inactivity. Reward Dollars that were due to expire during our closure will be extended for use through September 1, 2020. Please visit www.theoneclub.com or call 888-288-1833 for additional information.
Q: I haven’t received my monthly mailer. Do I have any future offers? How do I see my future offers?
A: Sign in to your account at the www.theoneclub.com, enter your PIN, and you will be able to see your upcoming offers.
Q: When is the soonest I can book a reservation?
You may book a room at Silver Legacy today. We are accepting reservations at the Eldorado and Circus Circus for after July 1.
Q: What will happen with my FreePlay/Chip offers for March and April?
A: Once we reopen, your FreePlay/Chip offers will pick up from there. Please refer to your monthly offer at www.theoneclub.com to see your current FreePlay/Chip awards. The expirations dates have not changed.
Q: I want to make a reservation. What number do I call?
A: Our Reservations Department would love to hear from you. For your convenience, please use the appropriate property contact information:
Eldorado 1-800-232-LUCK (5825)
Silver Legacy 1 800-215-7721
Circus Circus 1-800-648-5010
Q: Will complimentary face masks be offered on property?
A: We will provide face masks based on request.
Q: How are tram/shuttle operations going to work?
A: Neither our tram nor our shuttles are currently operating. It is recommended that guests requiring transportation use a Taxi or Ride Share.